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Why is that Customer Allowed to Jump the Line?

8/30/2018

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Revised and Reposted from June 16, 2016

Open Letter to all Customers

We apologize for any inconvenience you have/had experienced in your attempt to catch a car ferry between St. Thomas and St. John, Virgin Islands, wherein Love City Car Ferries, Inc via the M/V Capt Vic was your service provider. We are doing our utmost to accommodate everyone. However, currently we are the only car ferry service in operation and at such times the lines are long which results in frustration, especially when someone was allowed to jump the line.
     Before delving into the issue of jumping the line, please keep the following in mind when catching a car ferry during times of high congestion:
  1. Arrive at least 20-30 minutes before the departure time for M/V Capt Vic’s scheduled departures;
  2. First come first served has its limitations (explanation below;)
  3. Vessel stability is the a priori factor that governs loading;
  4. The United States Coast Guard certified Captain on duty has the final say regarding the loading of the vessel.
     Generally the vessel is loaded first come, first served.  However this manner of loading has its limitations and at times other factors take precedent. This is not an issue when there are several car ferries in operation.  But when the number of ferries constricts, then customers get frustrated when they see others taking priority in the line. This frustration is understandable. Customers may then think that Love City Car Ferries is being unfair. But things aren’t always as they appear at face value.
     While we are here to accommodate everyone, please keep the following in mind:
  1. food via trailers has to come to St. John, 
  2. gas has to come to St. John, 
  3. the mail has to come to St. John, 
  4. the garbage has to leave St. John, 
  5. customers on dialysis have to leave St. John to get treatment,
  6. cancer patients have to leave St. John for treatment etc.
  7. reservations have been prepaid and some are catching flights,
  8. another car further back in the line may be a better fit for stability reasons. 
Without food and gas none of us can have a sustainable existence on St. John. Also, health care for critically ill patients is a matter of life and death. Finally, as a tourist destination, it is quite unsightly for the garbage to be piled up on the island. Or, there may be a concrete pour on St. John and the concrete can not sit on the docks. As a result of all of these factors and a myriad of others that may occur, we have to make decisions on a case by case basis, that may result in a particular customer taking priority in the line.
     Hence, if you are in the line and someone jumps the line in front of you, please know that we do not value them more than you. Instead there are other factors that demand us to allow said customer to take priority.
     During this time of increase congestion on the dock, we are continually reminded of our motto “A Heart for the People.” As it guides us, we hope it will guide our customers, as well, in knowing that we appreciate each and every one of you and that we will do our utmost to ensure that we serve everyone to the best of our ability.
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Back-to-School Essay Contest by Love City Car Ferries, Inc.

8/28/2018

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Back-to-School Essay Contest for Middle Schoolers

It is that time of year again and we at Love City Car Ferries, Inc. were wondering how to celebrate the educational experience of our children. We want them to focus on the positive things that come from a good education. We decided to reinstitute our Back-to-School Essay contest and offer prizes to all the winners. Read the below press release for contest details. Feel free to distribute it to any 6th, 7th, or 8th grader who attends school on St. Thomas or St. John. Have a happy, blessed, and safe school year!
The Prizes
​
One winner per grade will be selected to receive:
6th Grade PRIZE: $150
7th Grade PRIZE: $225
8th Grade PRIZE $300

#LoveCityCarFerries #LoveCity #RockCity #BacktoSchool #KidsRock Photo Courtesy of @VisualsofLife

Parental Consent Form

backtoschool.parentalconsentform.pdf
File Size: 184 kb
File Type: pdf
Download File

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Simple Tips to Catch a Car Ferry in the United States Virgin Islands: Revised and Reposted

5/31/2018

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How do you catch a car ferry in the United States Virgin islands? It is easier than you think. Below are 5 simple tips that can help you.
  1. If you are not a resident and you are not familiar with the landscape, you may first have to get a local map of the island so that you can find the docks. Click here and scroll down to find general driving instructions from the Cyril E. King Airport in St. Thomas to the Red Hook terminal where the car ferries depart.
  2. Call Love City Car Ferries, Inc. at 340-779-4000 to make a reservation or if you are computer savvy, just book online. Bookings must be made at least three days prior to departure.
  3. During regular times, arrive to the docks 10-15 minutes before departure time.  If you arrive sooner, you may not catch the ferry you booked, especially since different companies use the same dock.  Love City Car Ferries, Inc. has black and white car ferries and the sailors wear blue shirts.  The vessels are the M/V Capt. Vic and the M/V Island Vic. Refunds are not given for incorrect boarding. So if you have a reservations, ensure you catch the correct ferry.
  4. During high traffic times, arrive 20-30 minutes before departure time. Check our facebook page for information. 
  5. When you arrive at the dock in Red Hook, you will be greeted by a Virgin Islands Port Authority official who will collect a small government toll. Once you pay the toll, let them know you have a reservation. It will help them direct you where to line up. If you don't have a reservation, they will still direct you as to where you should line up.
  6. Be prepared to reverse onto the vessel.  It is best to keep your windows rolled down so that you can hear the instructions of the crew member who is guiding you on board.  Once parked, engage your safety breaks and wait for the cashier to process your ticket.
  7. After your ticket is processed, you are free to exit your vehicle and enjoy the views of Pillsbury Sound, the waterway between St. Thomas and St. John.
See you on board!
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A Memorial Day Tribute

5/25/2018

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Llewellyn “Big Lew” Sewer was a big man not only in physical stature and overall presence, but also in his zest for life. He had big ideas, big dreams and big goals. He left a legacy for all the Virgin Islands by giving each island its beloved nickname: Twin City for St. Croix, Rock City for St. Thomas, Chocolate City for Tortola and of course Love City for St. John, his beloved place of birth.

This Memorial Day weekend we lovingly remember him and all the sacrifices he made for his country and his family. The effects of Agent orange took him from us too soon.

More importantly, we remember the sacrifices of all those who served in the United States military and died and the families who mourn for their loves ones. We can’t help but wonder what life would have been like if they weren’t taken from us so soon.

FREEDOM IS NOT FREE! We miss them. We love them. We remember them.

As we barbecue this Memorial Day weekend, let us all remember those who truly paid the price so that we can smile, flip burgers, and live in a generally free democratic society.

Stay safe Memorial Day and always...

Your friends at Love City Car Ferries, Inc.

#MemorialDay #Freedomisnotfree #InlovingMemory #TwinCity #RockCity #ChocolateCity #LoveCity #VirginIslands #LoveCityCarFerries
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Home of the Wild Indians - St. Thomas, VI

4/4/2018

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As a child, I remember our parades in St. Thomas. The Wild Indians were usually among the last troupes to come into view. I eagerly anticipated them  and looked on in awe. I love the display of culture, fantasy, and innate symbolism. Many people of Caribbean descent have native Indian ancestry. Seeing the Indians do their performance was always a surreal experience.

The above images were found in the photo library of the late Llewellyn "Big Lew" Sewer. They were post cards that he kept and were passed on to his kids. I am so happy they were preserved and I just wanted to share them with you.

Carnival is here! Enjoy the fete and remember these cultural symbolism be they Wild Indians, Mocko Jumbie or any others are part of our beautiful cultural landscape. 

Carnival 2018 Schedule   https://www.vicarnivalschedule.com/stthomas/
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Photos used under Creative Commons from Massachusetts Office of Travel & Tourism, Celestine Chua, betancourt, howard.emma22, Arizona Parrot, US Department of Education
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