Reminder: Love City Car Ferries, Inc operates the Vic branded black and white car ferries. If the vessel does not have Vic in its name, you have boarded another company’s vessel. We do not operate all the car ferries in the Virgin Islands. Keep our brand in mind if you desire to do business with us. Thanks for your time and have a wonderful day.
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On February 2, 2019, the Virgin Islands Daily News ran the article "Should Car Ferries Be Regulated?". We were curious as to what our customers thought. So, we conducted an unofficial FaceBook poll asking, "Should there be additional regulations by the VI Government for the car ferry industry?". This question gave us the opportunity to see what our most engaged customers thought about this issue. 74% said no additional regulation while only 24% said yes. 

Car ferries in the Virgin Islands have a responsibility to answer to various local and federal government agencies, such as: The United States Coast Guard, Army Corp of Engineers, Virgin Islands Port Authority, Department of Transportation, NOAA, United States Department of Commerce, OSHA, etc. Responding to and complying with the requirements of these various agencies takes time, attention, and dedication. Each of them do what is necessary to ensure that we are safe and compliant with the law. Adding another agency would not improve our efficiency, effectiveness or responsiveness to customer issues. It would in fact have an adverse effect. We are hoping we can continue our service with no additional regulations.

We apologize for any inconvenience you have/had experienced in your attempt to catch a car ferry between St. Thomas and St. John, Virgin Islands, wherein Love City Car Ferries, Inc via the M/V Capt Vic was your service provider. We are doing our utmost to accommodate everyone. However, currently we are the only car ferry service in operation and at such times the lines are long which results in frustration, especially when someone was allowed to jump the line.
     Before delving into the issue of jumping the line, please keep the following in mind when catching a car ferry during times of high congestion:

1. Arrive at least 20-30 minutes before the departure time for M/V Capt Vic’s scheduled departures;
2. First come first served has its limitations (explanation below;)
3. Vessel stability is the a priori factor that governs loading;
4. The United States Coast Guard certified Captain on duty has the final say regarding the loading of the vessel.

     Generally the vessel is loaded first come, first served.  However this manner of loading has its limitations and at times other factors take precedent. This is not an issue when there are several car ferries in operation.  But when the number of ferries constricts, then customers get frustrated when they see others taking priority in the line. This frustration is understandable. Customers may then think that Love City Car Ferries is being unfair. But things aren’t always as they appear at face value.
     While we are here to accommodate everyone, please keep the following in mind:

1. food via trailers has to come to St. John, 
2. gas has to come to St. John, 
3. the mail has to come to St. John, 
4. the garbage has to leave St. John, 
5. customers on dialysis have to leave St. John to get treatment,
6. cancer patients have to leave St. John for treatment etc.
7. reservations have been prepaid and some are catching flights,
8. another car further back in the line may be a better fit for stability reasons. 

Without food and gas none of us can have a sustainable existence on St. John. Also, health care for critically ill patients is a matter of life and death. Finally, as a tourist destination, it is quite unsightly for the garbage to be piled up on the island. Or, there may be a concrete pour on St. John and the concrete can not sit on the docks. As a result of all of these factors and a myriad of others that may occur, we have to make decisions on a case by case basis, that may result in a particular customer taking priority in the line.
     Hence, if you are in the line and someone jumps the line in front of you, please know that we do not value them more than you. Instead there are other factors that demand us to allow said customer to take priority.
     During this time of increase congestion on the dock, we are continually reminded of our motto “A Heart for the People.” As it guides us, we hope it will guide our customers, as well, in knowing that we appreciate each and every one of you and that we will do our utmost to ensure that we serve everyone to the best of our ability.

​Employees of Love City Car Ferries, Inc are, for the most part, on board the vessel. Our employees wear blue shirts. Individuals on the dock are agents of Virgin Islands Port Authority. They are the ones who line you up as you wait for the vessels; they are also the ones in the toll booth. We can not control their process nor their procedures. Please keep this in mind as you consider whether or not we have provided good service; as we are noticing negative feedback based on their actions that has nothing to do with us.

Wishing you and your loved ones all the blessings of Christmas and the holiday season and peace and prosperity for the New Year.

Love City Car Ferries, Inc.

Happy Valentine's Day from our family to yours. No matter how busy we get, we ought to say a special thank you to that special someone in our lives. Hope your day is special and memorable. Remember that St. John is the island of love so feel free to visit soon and let us know if you need any assistance with your booking. Have a wonderful day!

This has been an eventful year in the car ferry industry in the United States Virgin Islands. We have had and continue to have our trials. Nevertheless, we are thankful and grateful to you our customers, vendors, and patrons.

We at Love City Car Ferries, Inc. continue to do what is necessary to serve you to the best of our ability. If we have fallen short, our sincerest apologies, it is never our intent to displease you in any way. As the year draws to a close, feel free to stay in contact with us by emailing, calling (340-779-4000), or sending us a message on social media. We can be found on Twitter @VICarFerry, Facebook, and Instagram. Let us know how we can help.

We wish you a very Merry Christmas and Happy Holidays. Thank you for connecting with us. We appreciate you! You are awesome! You are the Best! We love you! God Bless.......

When you come on board the M/V Capt Vic or the M/V Island Vic, you will first park your vehicle. Then we ask that you seek out the cashier, before exiting the vehicle, in order to pay for the service you are about to receive. You do not, however, have to stay in your vehicle during the duration of the car ferry ride. Both vessels have a lounge where you can sit and relax. The M/V Island Vic's passenger seating is larger than the M/V Capt Vic's. Either way the choice is yours.

There is so much to see as you traverse Pillsbury Sound, the waterway that separates St. Thomas and St. John. In addition to observing the beautiful turquoise Caribbean waters you might just spot a dolphin and other beautiful sea creatures. Also, the birds are always flying about the vessel and are a great back drop to photographs, not to mention the sunsets and sunrises are picturesque. In addition, pay attention to the smaller cays such as Lovango, Congo, Mingo, Grassy and Thatch Cays which are to the north. While on the south you can find Great and Little St. James, Dog Island and Dog Rocks. Where else can you find such natural beauty? So, while you are free to stay in your car, you are also free to exit it and enjoy the scenery.

Disclaimer: For your own safety we ask that you follow the directives of the crew and the directions of any posted signage.

Yesterday was hectic for everyone, with M/V Capt. Vic having to go through its regularly scheduled annual United States Coast Guard Inspection. As a result, the vessel was down for most of the day. However we worked closely with the Coast Guard and thankfully the vessel is in full service today.

We understand that without the M/V Capt Vic, the congestion, especially in Red Hook was horrendous. Today is going to be different because both the M/V Capt Vic and the M/V Island Vic are operational and will be able to handle the flow of traffic.

Thanks for your understanding and see you on board.

At times it can be confusing when trying to find the departure terminal for car ferries going to St. John from Red Hook, St. Thomas, Virgin Islands. These satellite images can help. Take a closer look before you begin your adventure to Red Hook.
The following are noteworthy:
1. Passenger and car ferry departures are both in Red Hook.
2. Passengers leave from the Urman Victor Fredericks Marine Facility
3. Big landmarks in Red Hook that are helpful in finding the car ferry dock are the American Yacht Harbor and the pond. Red Hook Road runs by both of these landmarks.
4. Red Hook Road is route 32.
5. If you are coming from Smith Bay you will pass the pond on your left and the car ferry entrance will be your first left after the pond.

This being said, just use your intuition, and any devices such as maps, etc. Also don't be afraid to ask questions. Once you are in Red Hook, it is almost impossible to miss the departure terminals to St. John. We look forward to seeing you on board.

One of the most frequently asked question is whether or not passengers have to stay in their vehicle once they have boarded Love City Car Ferries' vessels for a ride between St. Thomas and St. John. The simple answer is no. Once on board, you are free to exit your vehicles and walk around.

We would caution you, however, to keep safety in mind. Prior to departure, other vehicles are still boarding. So if you have small children it is imperative that you pay attention to their whereabouts and treat the deck of the car ferry as you would any other thoroughfare where cars are in motion. When the vessel has departed cars are no longer in motion but at the same time the vessel is, so still be careful. Pay attention to all signs because there are places on board that passengers are not allowed.

Love City Car Ferries' M/V Island Vic has a lounge area where you can sit back and enjoy the sea breeze and the views. Our other vessel the M/V Capt Vic has a small seating area around the house, on the second level. So use your sea legs, especially if the waves are rough, meaning walk slowly and with a steady gate. Enjoy the ride and if you are the least bit hesitant you can always wait comfortably in your vehicle.