Revised and Reposted from June 16, 2016
Open Letter to all Customers
We apologize for any inconvenience you have/had experienced in your attempt to catch a car ferry between St. Thomas and St. John, Virgin Islands, wherein Love City Car Ferries, Inc via the M/V Capt Vic was your service provider. We are doing our utmost to accommodate everyone. However, currently we are the only car ferry service in operation and at such times the lines are long which results in frustration, especially when someone was allowed to jump the line.
Before delving into the issue of jumping the line, please keep the following in mind when catching a car ferry during times of high congestion:
While we are here to accommodate everyone, please keep the following in mind:
Hence, if you are in the line and someone jumps the line in front of you, please know that we do not value them more than you. Instead there are other factors that demand us to allow said customer to take priority.
During this time of increase congestion on the dock, we are continually reminded of our motto “A Heart for the People.” As it guides us, we hope it will guide our customers, as well, in knowing that we appreciate each and every one of you and that we will do our utmost to ensure that we serve everyone to the best of our ability.