Find answers to common questions about Love City Car Ferries service between St. Thomas and St. John. Can't find what you're looking for? Contact our friendly team!
US citizens do not need a passport to visit the US Virgin Islands. The USVI is a US territory, so travel requirements are the same as domestic travel. However, we recommend carrying a government-issued photo ID (like a driver's license) for identification purposes when boarding the ferry.
All drivers must a valid government-issued driver's license when boarding. We may or may not ask to see it. Minors are not required to have ID but should be accompanied by an adult who can verify their identity if needed.
Yes! Most St. Thomas rental car companies allow their vehicles to be transported to St. John via our car ferry. However, you must check with your rental company beforehand and inform them of your plans. Some rental companies may have specific restrictions or additional requirements for island-to-island transport.
Yes. Everyone boards our ferries in their vehicles using the ramp. Once on board the M/V Grand Vic's first floor is wheel chair accessible. Please notify us when booking if you require accessibility assistance so we can ensure proper accommodations.
Passenger safety is our top priority. In cases of severe weather (high winds, rough seas, or tropical storms), we may need to cancel or delay departures. In such situations, we will notify passengers as early as possible via email, phone, and social media. Canceled trips can be rescheduled or refunded. We recommend checking our website or calling ahead if weather conditions are questionable.
Yes! We offer special resident rates for residents who are Seniors and those with medically related travel needs. To receive the Senior discount, you must present a valid Virgin Islands ID at check-in. For medical discounts, contact the office at 340-779-4000.
Yes, we can transport construction materials and building supplies, but there are restrictions. All materials must be properly secured in or on your vehicle. Hazardous materials, flammable liquids, and excessively large items that extend beyond your vehicle's dimensions are not permitted. Additional fees may apply for hazardous freight transport. Please call our office in advance to discuss specific material requirements.
Yes, we provide freight services for local businesses. We can accommodate commercial deliveries between St. Thomas and St. John. Business accounts receive preferential scheduling and competitive rates. Contact our business services department to set up an account and discuss your specific freight needs.
Yes, we offer a loyalty program for commuters who frequent our company. It is called the Vic Sea Miles Club Program and membership opens annually. Members get 1 free round trip for every 5 round trips. Benefits are distributed quarterly. Other benefits apply.
Our ferries can accommodate most vehicular sizes from motorbike to 40ft trailers and most things in between. Oversized vehicles (over 3 tons) may require special arrangements and may incur additional fees. Please contact us in advance if you have an oversized vehicle.
No. Once you have safely boarded and secured your vehicle, passengers may exit and enjoy the views of Pillsbury Sound, the waterway that separates St. Thomas from St. John. If you are on board the M/V Grand Vic, there is a passenger seating area next to the passenger lounge on the second floor of the vessel.
We recommend arriving at least 30 minutes before scheduled departure time. This allows time for boarding and ticketing. During peak seasons or holidays, we suggest arriving 45 minutes in advance to ensure a timely departure.
Yes, motorcycles and scooters are welcome on our ferries. They are charged at a special rate lower than full-size vehicles. For safety, motorcycles must be properly secured using the kickstand and will be positioned in a designated area of the vehicle deck. Riders should bring their own tie-downs if they have specific preferences for securing their vehicle.
We accept cash, major credit cards (Visa, MasterCard, American Express, Discover), and debit cards. We also accept traveler's checks with proper identification. For business charge accounts, we offer invoicing and payment terms. Online bookings through our website accept all major credit cards.
No. Reservations must be completed at least 1 day in advance. Customers without reservations are subject to our first come first served policy. This policy has some limitations and is also left to the discretion of the Captain on duty for loading safety. We strongly recommend booking in advance, especially during peak tourist seasons (December-April) and holidays.
Full refunds are granted for cancellations made at least 3 days before scheduled departure. Cancellations at least 1 day before receives a 50% refund. Service Fees are non refundable. No-shows or cancellations less than 2 hours before departure are not eligible for refunds. In cases of ferry cancellations due to weather or operational issues, full refunds will be provided.
Yes. To qualify for group discounts, reservations must be made at least 48 hours in advance. Please contact us at 340-779-4000 or [email protected] for customized quotes and arrangements.
The ferry ride from Red Hook, St. Thomas to Cruz Bay, St. John takes approximately 25-35 minutes, depending on weather conditions. The return journey follows a similar timeframe. During the crossing, you'll enjoy scenic views of the Caribbean Sea and neighboring islands.
Both vessels are equipped with air conditioning in indoor areas. Outdoor decks provide excellent opportunities for photos and enjoying the sea breeze. The M/V Grand Vic has a passenger lounge where refreshments are sold.
Yes, complimentary WiFi is available on both our vessels. While connectivity is generally good throughout the journey, please note that signal strength may vary during certain parts of the crossing, especially in more remote areas between the islands.
Yes. Pets are welcome on our ferries! Animals must be kept in a cage or crate and must not be a nuisance to other persons or crew. It is permitted for dogs and other animals to remain in the car during the crossing; access to the car deck during the crossing is not permitted. The Company may deny transport of animals in its sole and absolute discretion. The Company assumes no liability for shipments of live animals.
Yes. On board the M/V Grand Vic we offer a snack bar with a selection of beverages, including water, soft drinks, etc. We also have light snacks like chips, crackers, and candy available for purchase. You're welcome to bring your own non-alcoholic beverages and snacks as well.
Our friendly team is here to help! Contact us using any of the following methods:
Phone: (340) 779-4000
Email: [email protected]