What are they doing to you?

Love City Car Ferries, Inc. would like to highlight this message from the Virgin Islands Port Authority that no two car ferries can load at the same time at the same port.  Knowing this is important to any customer who desires to catch the M/V Capt. Vic. For clarification as it applies to how this rule affects you, remember the following:

1. Our loading time is  30 minutes before departure time for our 7 am, 8 am, 9 am, 10 am, 11 am, 12 noon, 1 pm, 2 pm, 3 pm, 4 pm, 5 pm and 7 pm trips,
2. Our loading time is 15 minutes before departure time for our 6:15 am, and 6:15 pm trips,
3. If you arrive before Love City's loading time and our vessel, the M/V Capt. Vic, is the only one on the dock, you can load,
4. If you arrive during another company's loading time and they are loading, please wait patiently until it is Love City's time to load,
5. The ideal arrival time is 10 - 15 minutes before departure time,
6. Despite your arrival time, you have the freedom of choice as to whomever you ride and the security personnel at the docks can not insist that you ride one vessel or another, despite whose ticket you have.

If the Love City Car Ferries' M/V Capt. Vic is your car ferry of choice, thank you. However, it is imperative that you let us know of your experiences at the dock, particularly with the security personnel.  

• If you have any issues with the security telling you that you can't ride the M/V Capt. Vic, let us know.  
  

• If they tell you you have to wait for another vessel, let us know.  
  

Let us know by posting your comments below or by voicing your concerns immediately after or during the incident.  Call Virgin Islands Port Authority at 340-774-2250 or call Love City's office 340-779-4000.  Also, you can send Love City an email at [email protected] or you can text us either at 340-998-6241 or 340-998-9597.  

We want our customers to be treated with the utmost respect from the time they approach the docks and we don't want your rights as a good citizen of the United States of America infringed upon.

We look forward to hearing from you.