Love City Car Ferries, Inc Does Not Control the Docks
The docks are controlled by the Virgin Islands Port Authority (VIPA) and their agents. Once you arrive, you must pay a toll at VIPA’s toll both. After the toll is paid, you are allowed to enter the gate to access the dock.
Just like the airlines do not control the functions of TSA neither do we control the functions of VIPA. Your reservations are honored once you are in the gate before your departure time. If you are in a long line at TSA, the airlines can’t be blamed if you miss your flight. TSA is not within their control. Similarly, if you are in a long line with VIPA, that is not within our control and we shouldn’t be blamed if you miss your departure.
Our recommendation is for you to arrive early and to make sure you tell the person directing you which company you are booked for. Once you are in the gate on time, your reservation will be honored. If you missed your reserved departure, we will honor your booking on the next available trip, on a first come first served basis.
Our vessels are the Capt Vic or the Grand Vic. They are black and white and the names of the vessels are on the boats. Please be sure to board the correct vessel because other companies use the same docks and they will not honor our reservation.
Again, as a reminder, the individuals on the dock do not work for Love City Car Ferries, Inc. They are instead agents of the Virgin Islands Government via its agency, VIPA