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Reservations: The Importance of Checking In

1/23/2019

4 Comments

 
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We get a lot of questions about the checking in process and what you need to do once you make a reservation. Just like you need to check in when you are catching a flight, it is also necessary to check in once you reach the vessel. If you don't, then there is no way of us knowing that you are there.

​ Follow these five simple steps:
  1. Arrive to the dock before your reserved departure time;
  2. If you are on St. Thomas, pay the government’s toll at the booth to the Virgin Islands Port Authority (VIPA;)
  3. Follow the directives of the VIPA agents on the dock who will show you where to park your vehicle and/or they may also direct you to wait in a particular line;
  4. If you had to park and it doesn’t look like you will get on, let someone on the vessel know that you have a reservation; this may require you exiting your vehicle; the Captain is usually by the gate of the vessel;
  5. Keep in mind that even if you have informed the toll clerk and the other VIPA agents helping you to park, the ferry company still does not know you have arrived until you specifically speak to us.
Just like the airport has TSA and other non airline employees, so too does the dock have government agents who assist with your traveling. However, it is imperative that you let us know directly that you have arrived. In so doing, your reserved spot will not be given away.
4 Comments
rob waters
5/15/2021 08:01:51 am

Maybe the dumbest system ever. No one is even friendly down at the dock in St Thomas!!. To start, it would be easier if folks were friendly. So the idea of going to find the Captain of the ferry when as the website say, "it appears we won't get on" and trying to find someone we don't know what they look like is totally crazy. what it comes down to is you don't have enough car space to have separate lines for reservations and people who roll up to the ferry last minute. Why don't you empower someone to be on the dock after one pays the VIPA toll to simply ask you whether you have a reservation or not. And that person directs you to the line that is appropriate?.

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EMey
5/16/2021 11:58:39 am

I 100% agree. This is handled terribly and could be so much better. Don’t take reservations if they don’t mean anything!

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concrete driveway cary nc link
6/8/2023 11:33:34 am

Thanks for sharing how important it is. This is so helpful!

Reply
Will Davis
7/9/2024 08:45:22 pm

IF I make the reservation, will there be away to make sure that I get onboard for my scheduled trip?

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