Attention Valued Customers,
We would like to remind you of our policy regarding refunds on our transportation services. Love City Car Ferries, Inc. provides no refunds for transactions where the one leg of your round trip has been completed.
However, we will continue to offer refunds for cancellations made 3 days prior to the scheduled departure time and for any changes or cancellations made by Love City Car Ferries, Inc.
We would like to emphasize that our docks are managed by the Virgin Islands Port Authority(VIPA) and not by Love City Car Ferries, Inc. Therefore, if customers mistakenly board the wrong vessel, we cannot be held responsible for any inconvenience caused. We urge you to speak up for yourselves at the docks and do not allow VIPA officials to put you on the wrong company's vessel. This is imperative because at such time, you are already within the 3 day no refund window.
We thank you for your understanding and continued support as we strive to provide the best possible transportation services to all of our customers.
Love City Car Ferries, Inc.