Dear Mr. Industrious,
Mr. Llewellyn Sewer called me just moments ago. It appears that the personnel on duty for JC Security on St. John was holding 20 vehicles back from loading on the Capt. Vic's 12 Noon departure. The security personnel told the customers that they have to wait for the 12:30 Boynes vessel, even though they were not ticketed and even though their desire was to catch the 12:00 Noon Capt Vic.
Cutomers legal rights are now being obliterated and devalued; their rights are not considered.
Today is Spetember 11. This day above all others should remind us that WE HAVE FREEDOM.
Customers need to be able to CHOOSE who they want to travel with.
SECURITY SHOULD NEVER be allowed to tell customers who they have to wait on.
This must stop.
CC: This is going to be an open letter to the general public.
From the Desk of the CEO